Rongkai Solar
Customer Service

Solar Warranty Claims & Spare Parts Support

Warranty support starts with the manufacturer policy and the terms confirmed for your specific product and order. We help buyers organize claim information, check the applicable product documentation, and coordinate eligible cases with the relevant manufacturer. Coverage, claim routes, replacement options, and warranty start dates can differ by model, market, and official policy, so they should always be verified against the final order documents. For the fastest assessment, send a complete record of the product, issue, delivery, and supporting evidence rather than a brief description alone.

For warranty or spare-parts requests, include

Clear, traceable information helps us verify the product and identify the correct manufacturer process.

  • Product identification

    Provide the product model, serial numbers where available, and the original order or invoice reference.

  • Issue evidence

    Include clear photos or videos, error codes, test results, and a concise description of the observed issue.

  • Delivery and installation context

    Share delivery documents and, where relevant, commissioning, installation, or operating information.

What warranty coverage applies to export orders?
Warranty terms follow the manufacturer's official policy for each product line, including product and performance warranty periods where applicable. Specific terms are listed in datasheets and order confirmations.
When does the warranty period start?
The warranty start date typically follows the manufacturer's policy—often from delivery date or installation date depending on product category. We clarify this in your order documentation before shipment.
How do I submit a warranty claim?
Contact our support team with serial numbers, photos, delivery documents, and a description of the issue. We will verify eligibility, coordinate inspection if required, and escalate to the manufacturer per official policy.
Do you support out-of-warranty repairs or spare parts?
Spare parts and replacement units may be available depending on product line and manufacturer support. Share model numbers and failure details so we can confirm options and lead times.