Service Support

Lead times are confirmed in the quotation based on product availability, production schedule, and shipment plan. For phased deliveries, we align each batch with your project milestones and share updated ETAs when schedules change.

Common options include FOB, CIF, and CFR depending on product type and destination. We coordinate FCL and LCL shipments and can support mixed-container deliveries for multi-SKU orders.

Third-party inspection can be arranged for qualified orders. Share your inspection requirements during quotation so we can confirm timing, scope, and documentation with the manufacturer.

Typical packages include commercial invoice, packing list, bill of lading, certificate of origin where applicable, and product compliance documents. Battery shipments may require additional transport documentation.

Warranty terms follow the manufacturer's official policy for each product line, including product and performance warranty periods where applicable. Specific terms are listed in datasheets and order confirmations.

The warranty start date typically follows the manufacturer's policy—often from delivery date or installation date depending on product category. We clarify this in your order documentation before shipment.

Contact our support team with serial numbers, photos, delivery documents, and a description of the issue. We will verify eligibility, coordinate inspection if required, and escalate to the manufacturer per official policy.

Spare parts and replacement units may be available depending on product line and manufacturer support. Share model numbers and failure details so we can confirm options and lead times.

Initial acknowledgment is typically within 1–2 business days. Complex cases involving manufacturer review may require additional time; we keep you updated on status throughout the process.

Document damage with photos and note issues on delivery records where possible. Contact us promptly with packing list, bill of lading, and serial numbers so we can start the claim review process.

Report discrepancies immediately with order reference, packing details, and photos. We will compare against the confirmed bill of materials and coordinate correction or replacement per agreement.

Yes, for supported product lines we can help source spare modules, inverters, batteries, and accessories. Provide installed model numbers and quantities for a targeted quotation.

Product datasheets and selected manuals are available on our Downloads page. Project-specific document packages can be requested through inquiry with your bill of materials.

We provide product-level guidance and documentation routing. Detailed engineering design remains the responsibility of the buyer or EPC partner; share your project parameters for relevant product recommendations.

Update availability depends on the manufacturer and model. Contact support with device model, current firmware version, and issue description for guidance on approved update paths.

Share error codes, event logs, installation photos, and grid/battery configuration details. We route technical cases to the appropriate manufacturer channel and coordinate next steps.