Privacy Policy

Rongkai Solar is operated by Henan Rongkai Industry and Trade Co., LTD, a solar-products trading business. Our business address is Longhu Building, Zhengzhou, Henan, China. You can contact us at [email protected] or +86 13673999957.

When you submit an inquiry or contact form, we collect the information you provide, which may include your name, company, email address, telephone number, country, product interests, product models and quantities, destination, delivery preferences, certifications, and project requirements.

When you use the website, we may collect technical and usage information such as your IP address, browser and device information, pages viewed, referring page, approximate location derived from IP address, and cookie preferences. This information may be collected through server logs, cookies, and similar technologies.

To understand which contact routes are useful, we also maintain limited conversion-event records when a visitor selects an RFQ link, WhatsApp, email, or telephone link, or views, starts, or successfully submits a contact form. These records contain the event type, time, page or link used, internal referrer, campaign parameters, and an anonymous session identifier where analytics consent is given. We do not place form names, email addresses, telephone numbers, message contents, or full IP addresses in conversion-event records.

We use personal information to respond to your request, assess product availability, prepare or obtain quotations, communicate about your inquiry, provide customer support, maintain our records, protect the website from abuse, and improve our products, content, and services.

We may send operational communications that are necessary to respond to an inquiry or manage a business relationship. We will send marketing emails, product updates, or promotional communications only where you have opted in or where permitted by applicable law. You can opt out of marketing communications at any time.

We do not sell personal information. To respond to a product inquiry or obtain a quotation, we may share the minimum information necessary with relevant manufacturers, suppliers, logistics providers, or other business partners. For example, this may include your requested product, quantity, destination, and contact details where needed to follow up on the request.

We may also use service providers that support hosting, website analytics, advertising measurement, customer relationship management, email delivery, and customer support. They may process personal information only to provide services to us and subject to appropriate contractual or legal safeguards. We may disclose information where required by law or to protect our rights, users, and operations.

We use necessary storage to remember your cookie choices. Google Analytics 4 and Google Ads tags load when you visit this website, regardless of the choices in our Cookie Settings. Google Ads receives a conversion event only after an RFQ or contact form is successfully submitted. We may also use Google Tag Manager, Google Search Console verification, Microsoft Clarity, Meta Pixel, CRM tools, email-service tools, and online customer-support tools.

We classify other configurable non-essential technologies as Analytics, Marketing, or Functional/Third-Party technologies. Analytics technologies help us understand website use; Marketing technologies measure advertising performance and may support audience measurement; Functional/Third-Party technologies support communication and business workflows. You can change choices for these configurable technologies through the Cookie Settings link on this website or through your browser settings.

Pre-submission form-intent and outbound contact-click measurement are enabled only after Analytics consent. A successful form submission may create a linked operational event without its personal-information fields so that we can manage the submitted business record.

Rongkai Solar serves international business customers. Your information may be processed in China and in other countries where our suppliers or service providers operate. These countries may have data-protection laws that differ from those in your country.

When we transfer personal information internationally, we take reasonable steps to limit the transfer to what is necessary and to use appropriate safeguards required by applicable law.

We normally retain inquiry and contact records for up to 24 months after our last interaction with you. We may retain relevant records for up to 3 years where necessary for legal compliance, accounting, fraud prevention, dispute resolution, or the establishment, exercise, or defense of legal claims.

We normally retain identifiable conversion-event records for up to 12 months, after which we delete them or keep only aggregated reporting that cannot identify an individual visitor.

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Depending on applicable law, you may have the right to request access to, correction of, deletion of, or restriction of the processing of your personal information, to object to certain processing, or to withdraw consent. You may also ask us not to send marketing communications.

To make a request, email [email protected] with enough information for us to identify your record. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time. The current version will be posted on this page with an updated date. If you have questions about this policy or our data practices, contact us at [email protected].