Rongkai Solar
Customer Service

Solar After-Sales Support & Claims Help

If a delivery arrives damaged, incomplete, or different from the confirmed specification, timely and well-documented reporting is important. We help review the relevant order information, compare shipment records, and coordinate the appropriate manufacturer, supplier, or logistics channel. The available resolution depends on the evidence, product condition, carrier process, manufacturer policy, and the commercial agreement for the order. Preserve packaging and documents where possible, and report concerns promptly so that the relevant claim or correction route can be assessed without avoidable delay.

For after-sales cases, include

A complete arrival and order record gives us the best basis for reviewing the correct next step.

  • Order and shipment references

    Provide the quotation or order reference, packing list, bill of lading, and the affected product details.

  • Arrival evidence

    Send photos of the goods, packaging, labels, and any delivery-record exceptions noted at receipt.

  • Clear case summary

    Explain what differs from the order or what damage occurred, including quantities and the outcome you are requesting.

What is your typical after-sales response time?
Initial acknowledgment is typically within 1–2 business days. Complex cases involving manufacturer review may require additional time; we keep you updated on status throughout the process.
What should I do if goods arrive damaged?
Document damage with photos and note issues on delivery records where possible. Contact us promptly with packing list, bill of lading, and serial numbers so we can start the claim review process.
What if the shipment does not match the order specification?
Report discrepancies immediately with order reference, packing details, and photos. We will compare against the confirmed bill of materials and coordinate correction or replacement per agreement.
Can you supply spare parts for installed systems?
Yes, for supported product lines we can help source spare modules, inverters, batteries, and accessories. Provide installed model numbers and quantities for a targeted quotation.