Support
Warranty & After-Sales
Manufacturer warranty scope, claim evidence, shipment discrepancies, spare-part checks and after-sales coordination.
How does warranty work for exported solar products?
Warranty is governed by the relevant manufacturer policy, the exact model, serial number, installation conditions and applicable market. Module product and performance warranties, inverter warranties and battery warranties have different terms. Confirm the official warranty document and any local service conditions before order confirmation.
Is transit damage covered by the manufacturer warranty?
Not necessarily. Transit damage, manufacturing defects, installation issues and performance claims can follow different processes. Keep carrier records and arrival evidence for transport issues, and use the manufacturer warranty process for eligible product defects. The applicable route depends on the facts and agreed terms.
When does the warranty period start?
The start date follows the applicable manufacturer policy and the confirmed order terms. It should not be assumed to run from delivery or installation. Ask our team for the current official warranty document for the exact model and market before order confirmation.
What information is needed for a warranty or technical claim?
Provide the exact model, serial number, purchase or shipment reference, installation date, site location, photos or video, error code, commissioning record and a clear description of the issue. Do not remove labels or alter the product before the manufacturer or responsible party advises on the inspection process.
What after-sales support can you coordinate?
We can help route documentation requests, spare-part enquiries and manufacturer escalations. Technical diagnosis and warranty decisions remain subject to the manufacturer's procedure and the information supplied by the installer, distributor or project owner.
What if delivered goods do not match the confirmed specification?
Report the difference promptly with the order reference, packing details, product labels and clear photos. Our team can compare the records with the confirmed bill of materials and coordinate the appropriate next step. Any correction, replacement or other remedy depends on the verified facts and agreed order terms.
Can you help check spare parts or replacement options after warranty?
We can check available options when you provide the exact model, revision, serial number where relevant, fault details and required quantity. Availability of a matching module, inverter, battery or accessory depends on current supplier support and stock; a part, price or timeline is only confirmed after review.