Support
Ordering & RFQ
Preparing a useful RFQ, checking quotations, inspections, price validity and order changes.
What should I include in a solar equipment RFQ?
Include exact models or required specifications, quantities, destination country and port, preferred Incoterm, target delivery date, application, and document or certification requirements. For a system package, add the full BOM, target capacity, grid type and any battery or mounting constraints.
Can I request one quotation for modules, inverters, batteries and mounting?
Yes. A consolidated RFQ helps align model selection, quantities, packaging, lead times and shipping. Availability, MOQ and transport conditions are still confirmed for each product line before an order is accepted.
What should I check in a quotation before I confirm an order?
Check the exact model and revision, quantity, unit price, currency, Incoterm and named place, validity period, payment terms, production or readiness estimate, packaging, included documents and exclusions. Ask for clarification before payment if any item is unclear.
Are quoted prices and product availability guaranteed?
A quotation has the stated validity period and is subject to confirmation of the exact model, supplier availability and agreed terms. Solar equipment prices, freight and production slots can change, so a purchase order is only accepted after the relevant terms are confirmed in writing.
Can I arrange samples or a pre-shipment inspection?
Sample availability depends on the product and manufacturer policy. For bulk orders, inspection scope, timing, acceptance criteria and who bears the cost should be agreed before production or shipment. We can coordinate documentation and logistics information needed for an agreed inspection process.
Can I change a model or quantity after confirming the order?
Changes depend on production status, supplier acceptance, price impact and packaging. Request any change in writing as early as possible. Do not assume a revised model, quantity, document package or shipment date is accepted until it is confirmed in writing.
